Question 1

How accurate are your quotes?

Accepted Answer

Our quotes are based on the information you provide. For the most accurate estimate, include photos and a detailed description. On-site estimates are always free and give you an exact price before we start.

Question 2

How long is my quote valid?

Accepted Answer

Quotes are valid for 30 days from the date issued. If your project scope changes or more than 30 days pass, just reach out and we'll update your estimate at no charge.

Question 3

Am I obligated to hire you after getting a quote?

Accepted Answer

Absolutely not. Our quotes are 100% free with zero obligation. We want you to feel confident in your decision, so take your time — no pressure, no follow-up sales calls.

Question 4

What should I include in my job description?

Accepted Answer

The more detail the better — list the types of items, approximate quantity, where they're located (garage, upstairs, backyard), and any access challenges like narrow hallways or stairs.

Question 5

How accurate are photo-based estimates?

Accepted Answer

Photo estimates are surprisingly accurate for most jobs. Send clear photos from multiple angles showing all the items. We'll give you a reliable ballpark, and confirm the final price on-site before starting.

Question 6

How quickly will I get a response?

Accepted Answer

During business hours, we typically respond within 1 hour. Text and form submissions received after hours will get a reply first thing the next morning.

Question 7

Is your pricing transparent?

Accepted Answer

Yes — our quotes include all labor, hauling, disposal, and cleanup. The price we quote is the price you pay. We'll never surprise you with add-ons after the work is done.

Question 8

Are there any hidden fees?

Accepted Answer

Nothing after the job: we don't pile on surprise fuel surcharges or mystery line items — your quote bundles labor and disposal. Pickups include a minimum charge for dispatching truck and crew (shown right beside your estimate on our item picker so small loads don't look like "$40 couches" alone). We'll discuss rare on-site scope changes before doing extra work.

Question 9

Do you require a deposit?

Accepted Answer

No deposit is required for standard jobs. Payment is collected after the work is completed and you're satisfied. For very large projects, we may discuss a partial payment schedule upfront.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit and debit cards, Venmo, Zelle, and Apple Pay. Payment is due upon completion of the job.

Question 11

What's the difference between a quote and an estimate?

Accepted Answer

We use the terms interchangeably, but our on-site quotes are firm — the price won't change unless the scope of work changes. Phone and photo estimates may be adjusted slightly after an on-site assessment.

Question 12

Do you offer discounts for large or multiple jobs?

Accepted Answer

Yes! We offer volume discounts for large cleanouts and multi-load jobs. Property managers, realtors, and contractors with recurring needs should ask about our preferred-partner pricing.

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